So far this year (January - March 2025) there were 16,974 appointments

484 appointments were booked, not attended and not cancelled.  

Please ensure that if you cannot keep your appointment, you let us know as soon as possible so that another patient can have it.   This is a complete waste of time and resource, and we ask our patients to please be considerate to others.   There is now an option on the phone system to cancel appointments to make it easier.

From 31st March 2025, the ICB will no longer be funding e-consult as they are trying to streamline their digital service. The chosen provider will be Accurx. Some patients may have already seen this with blood pressure monitoring.

The NHS app is still available if patients should prefer to continue using this route.

How does Accurx work?

1. A patient’s request comes in through a structured form submitted online, over the phone or by visiting the practice.
2. All requests enter a shared inbox that’s fully integrated with your clinical system.
3. The surgery team action the requests, triaging and signposting patients based on clinical need.

getUBetter is working in partnership with the NHS to provide digital support for all muscle and joint problems. See the attached information to find out how to download the app for all common musculoskeletal (MSK) injuries and conditions such as back, neck or knee pain, as well as pelvic floor health.

GetUBetter information

Evening and weekend appointments are available at this GP practice or at an NHS service nearby.